We accept Visa, MasterCard and American Express. Note, cards issued by local banks which are not listed above will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
PayPal express feature is available to speed through the checkout.
STORE-CREDIT AND GIFT CARDS
You can also use store-credit or a gift card. Each gift card and store-credit carries an individual code you can easily enter when completing the checkout. They both expire after 6 months and may be combined with promotions.
All transactions submitted through our website are protected by SSL (Secure Socket Layer) encryption which encrypts information you input to protect it from interception by outside parties.
SIR is committed to maintaining the highest levels of security and protection against fraud. While we make every endeavour to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.
Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.
If you need to change or cancel your order please contact our team straight away. We, unfortunately, cannot make any changes or cancel your order after it has left our premises. If you have any urgent changes please contact our team ASAP by clicking here. We pack and ship orders daily so cannot guarantee your requests can be made.
Pre-orders are items that are not in stock currently but are being made to order and will ship at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as the shipment reaches our warehouse.
For orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. Pre-order item/s will be shipped on the date advertised on description. No additional postage charged will be incurred in these circumstances.
We offer free express worldwide shipping on all orders! Check services below for more details.
Below rates are for our international customers. If you are shipping to Australia or New Zealand click here to be directed to our Australian website.
Rest Of World DHL Express Shipping
3-5 Business Days
Israel & United Arab Emirates DHL Express Shipping
3-5 Business Days
Please allow 1-2 days for our team to pick and pack you order. Shipping timeframes are in addition to our processing times.
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
Please note that once your order is on its way, we are unable to change the shipping address.
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
You can track your order via our shipping confirmation email and from your "My Account". If you do not receive your tracking details, please contact our team directly.
Taxes and duties are calculated at checkout according to your shipping destination and itemised on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will paid at the time of purchase.
All SIR packages are gift wrapped with tissue paper, SIR sticker and box. If you wish to include a personal note, please email firstname.lastname@example.org immediately after placing your order.
SIR. offers optional Route Shipping Protection on orders. By opting out of Route Shipping Protection at checkout you are agreeing to forfeit coverage and SIR. is not liable for any lost, stolen or undelivered orders.
For orders insured with Route, please contact them directly to file a claim of your lost, stolen, or damaged package at help.route.com.
SIR offers easy 30 day returns from the delivery date of your order.
Items purchased on sale, during a flash sale/promotional event or have used a promo code that discounts the order are only eligible for an exchange or store credit only. Customers who have used our Welcome 10% Off Sign Up Offer can return for a refund, store credit or exchange.
Items marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge.
Please ensure you read full Returns Policy before purchasing.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:
- Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;
- Orders which have used a promo code that discounts the order (excluding our Welcome Offer) are only eligible for a store credit or exchange;
- Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase from either our SIR Manly Boutique or online store;
- Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
- Gift Cards may not be returned.
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Store-credit notes are valid for 3 years from the date of issue.
Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. SIR takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by SIR.
To make a return, follow the steps below:
- Start by lodging your return in via our returns portal, click MAKE A RETURN to get started;
- Make sure you have your order number and email address used on the order to login in. Once logged in, follow the steps through to completion;
- You will then be emailed next steps with return address details for you to send your item/s back.
You will receive status updates via email once we recieve your parcel and again when it has been processed. When sending your item back, we recommend using a traceable postal service as SIR is not liable for the loss of garments being returned.
If you are unsure on the rate you should be charged when shipping back your return, please contact our Customer Care team email@example.com as we'll be more than happy to help point you in the right direction.
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed.
You will receive email notification of when our team has received your return and again when it has been processed.
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team firstname.lastname@example.org with your order number and images of the fault and we will work with you to resolve it as soon as possible.
Please note that faulty items purchased from a SIR stockist are required to returned to the place of purchase.
All orders placed during a flash sale, promotional event or if a promo code is used to discount your order are considered a sale item and normal sale policy apply. Returned item/s will be automatically processed as a store credit or exchange.
Items marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge.
Orders placed with our Welcome 10% Off Sign Up Offer are entitled to return for a refund, exchange or store credit.
Please note, you are currently on our International website. If you’re an Australian or New Zealand customer please CLICK HERE to be redirected to our Australian website.
Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here and you’d like to speak to someone in Customer Care please CLICK HERE.
We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. SIR is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
Yes, we currently have 2 stores. Details below:
Manly Flagship Boutique
Address: 85 - 87 Pittwater Road, Manly
Phone Number: +61 2 9977 5670
Canggu Bali Boutique
Address: Jl Pantai Batu Mejan No.69 Canggu, Bali, Indonesia
Phone Number:+62 812 4610 800
You are currently browsing our International website. All prices are charged in USD. If you are from Australia or New Zealand and wish to shop you'll need to go to our Australian site, CLICK HERE.
Yes, we offer 30 business day returns on all items. To read our full Returns Policy CLICK HERE.
Please EMAIL US with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.
Please EMAIL US with your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.
When you’re ready to checkout and are looking at the items in your cart, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code.
Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.
If the items in your order are in stock, your order will be dispatched same business day if placed before 12pm AEST or the next business day if placed after 12pm AEST.
During busy periods, promotional events and sales there may be delays on the dispatch of your order.
Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.
Our warehouse starts processing orders immediately after they are placed, if you contact our team straight away we can update/cancel your order.
Once the order has left our premises we are not able to make any changes.
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
SIR Gift Voucher
If you don’t have an account with us, you will need to set one up in order to use your credit note.
To create an account follow this link: https://sirthelabel.com/account/register
Fill out the fields and create a password. If it mentions your password is incorrect this means you have an account so you may need to click forgot password, which you can then reset and follow the prompts via an email notification.
Yes! We are more than happy to extend your voucher/store credit if it is requested within 4 weeks of expiration.
Yes, you can be! Go to the product you wish to purchase, select the colour and size and when the style is out-of-stock an email address field will appear. Once you sign up, you will be notified once we receive delivery.
As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.
Updated November 2018.
COLLECTION OF PERSONAL INFORMATION
Personal Information: The types of personal information we collect will depend on the purposes(s) for which we are collecting it. For example, we may ask for:
- contact details including email address, address and telephone number;
- marital status and anniversary;
- date of birth;
- demographic information such as postcode;
- credit card or other payment details (if you are buying product from us);
- preferences and opinions; and
- any other information requested on this website or otherwise requested by us or provided by you.
Non-identifiable information: Data that have never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit our website, we automatically record non-identifiable information that your browser sends. This data may include:
- your computer's IP address;
- browser type;
- webpage you were visiting before you came to our website
- the pages within www.sirthelabel.com you visit
- the time spent on those pages, items, and information searched on our website, access times, dates and other statistics.
Non-identifiable information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.
HOW WE COLLECT YOUR INFORMATION
We may collect your information in a number of ways, including:
- Directly from you, including but not limited when you:
- browse our website;
- save an item;
- register on our website;
- logging into the website once registered;
- making a purchase from us;
- contacting our Customer Care, either about an order or for any other reason;
- interacting with us on our social media; or
- having a conversation with our team members
- From third parties such as our related entities, business or commercial partners.
HOW WE USE YOUR INFORMATION
Use the information for purposes including:
- to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
- to communicate with you, about products and services, competition results, special offers, and events which might interest you;
- to perform research and analysis;
- for market research and business development including website development and gauging website traffic and trends;
- to deliver personalised site content to you;
- for marketing including direct marketing;
- to run competitions or offer additional benefits to you; and
- to send you promotional information about third parties that we think may be of interest to you.
- to comply with laws or regulations or to comply with any directions given by regulators or authorities.
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
We may disclose your personal information to:
- assist us in providing products and services you have requested, such as delivery service providers;
- credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
- courts, tribunals, regulatory authorities and law enforcement offices as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights, and
- conduct market research and marketing strategy analysis;
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permitted by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser.
HOW TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION
Under the Privacy Act, individuals have a right to access their complete records. You may ask us in writing to provide you with details of the personal information we hold about you. We will endeavour to process your request as soon as possible.
You can update your personal information anytime by accessing your account on our website by logging on to your account. If you wish for your personal information to be removed from our database, please contact us by CLICKING HERE.
HOW TO MAKE A COMPLAINT ABOUT A BREACH OF PRIVACY
We use “cookies” when you visit our website. It is a technology that enables us to personalise our service to you and track the patterns of behaviour of visitors to the website.
By using our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, you user experience may be affected and you might not be able to take advantage of certain functions.
There are four main types of cookies – here’s how and why we use them:
- Analytics cookies: these cookies allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.
- Customer preference cookies: when you are browsing or shopping, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
- Targeting or advertising cookies: these cookies are used to deliver marketing and advertising materials that are relevant to you.
CHANGES TO THIS POLICY
If you have any questions, feedback or complaints please contact us at:
Mail: SIR the label, 25/108 Dunning Avenue, Rosebery NSW 2018 Australia
Phone: +61 2 9191 0245
These terms set out the agreement for online trading between SIR the label Pty Ltd (ABN 13600 727 680) ("SIR the label") and the user of this website ("You") Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further.
This website is owned and operated by SIR the label.
PLACING AN ORDER AND PAYMENT
By completing an online order, You are making an offer to purchase the product at the price on our website.
Payment must be made at the time of submitting the online order. Payment can be made by Visa, MasterCard, Amex, Afterpay, or PayPal only. You warrant that you are an authorised user of the credit card, Afterpay account or PayPal account used to complete payment.
All online orders placed through this website are subject to confirmation and acceptance by SIR the label. We will email you with confirmation of the receipt of your online order. Sir the label may reject Your online order for any reason and refund any payment made by you, at any time prior to dispatch.
The online order must be paid in full immediately upon entry into the Agreement. All transactions on the Australian and New Zealand website are settled in Australian Dollars (AUD). Customers purchasing from New Zealand will have their currency automatically converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details.
SIR the label’s prices may vary in the event of price changes or mistakes on this website without prior notice to you. If SIR the label requests payment for increased prices, you may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) business days of the announcement of the increase.
All sales are subject to our Returns Policy.
We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for a preliminary assessment.
If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.
It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.
Please see our full Returns Policy for more information.
Gift Cards may only be redeemed at on the SIR the label website and Manly Boutique. Gift Cards are not valid to be redeemed at any SIR the label stockist or our SIR the label Canggu, Bali Boutique. Gift Cards are valid for three (3) years from the date of purchase. Gift Cards are not redeemable for cash. Unfortunately, SIR the label does not take responsibility for any lost or stolen Gift Cards. Gift cards cannot be redeemed for cash. If an order is made using a gift card and is then cancelled or returned, the portion of the purchase attributable to the gift card will be refunded as a store credit only. Gift card purchases may be subject to security checks from time to time, resulting in longer processing time.
Store credits are applied to the account registered with the same email address used to place your order. Store credits cannot be transferred to other accounts. Store credit is valid for three (3) years. Any balance that remains after the 3 years will not be available for use. Store credit does not accrue interest nor can it be redeemed or refunded for cash. If an order made using store credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only.
SIR the label occasionally has special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically.
If you have not applied the promotional code but order was placed during the event contact our team straight after you’ve placed your order. It is up to SIR the label’s discretion to refund you the discounted amount.
Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.
http://sirthelabel.com is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data, which you enter into a secure area of the website, is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.
SIR the label does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. In the event a credit card is used without the holder's authorisation, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.
LIMITATION OF LIABILITY
SIR the label has provided information on this website as accurately as possible. We take all precautions possible to keep the details of your orders and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party acquires unauthorised access to any data you provide when accessing or ordering from the website.
To the extent permitted by law, all guarantees, warranties or representations which are not specifically stated in this Agreement are excluded. If SIR the label is liable for breach of an obligatory guarantee or implied warranty or representation, SIR the label’s obligation is, at its option limited to the replacement of the products or the supply of equivalent products, the repair of the products or the payment of having the products replaced or repaired.
SIR the label owns the intellectual property in its garment designs, fabric designs and images. SIR the label forbids the use of its designs and images for any purpose without prior written consent from SIR the label.
On the rare occasion, http://sirthelabel.com could require some down-time, either scheduled or unscheduled. SIR the label will try to ensure the amount of down-time is limited. SIR the label will not be held liable for any consequences during down-time.
YOUR USE OF THE WEBSITE
You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.
You will not violate or attempt to violate the security of this website. You will not hack into this website, SIR the label’s computer systems or the computer systems of other users of this website. Hacking means unauthorised access, malicious damage and/or interference.
As you browse SIR the label, advertising cookies will be placed on your computer so that we can personalise your shopping experience.
By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. SIR the label reserves the right to change this Agreement at any time. Any such changes will be posted on this website.
SIR the label reserves the right to terminate the agreement to supply products to you at any time before the products are dispatched. SIR the label will not be liable to you for any expenses or damages whatsoever for terminating this Agreement.
If the product has not been delivered to you prior to any termination of this Agreement, SIR the label will refund any payment you have made prior to termination.
SIR the label may terminate the agreement under which you can use this website immediately without notice if you are in breach of our website term and conditions.
This Terms of Sale and Use of Website Agreement together with the other policies on this website are the entire agreement between us (SIR the label) and the user (yourself).
If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.
These Terms and Conditions (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with the law of New South Wales and both parties hereby submit to the jurisdiction of the courts of New South Wales.
SIGN UP AND FIRST PURCHASE OFFER
We offer 10% off to customers who sign up to our email database. Offer is only valid to first time customers only and cannot be used in conjunction with any other promo.
WIN A $1000 WARDROBE - MAY 2020
The promoter of this promotion is SIR the label Pty Ltd (“the Promoter”) (ABN 13600 727 680) of 25/108 Dunning Ave, Rosebery, NSW 2018, Australia, 02 91910245.
1. Entry is free and open to residents worldwide and of all ages. Employees of the Promoter and their immediate families and the suppliers and agencies associated with this competition are ineligible to enter.
2. This competition is a game of chance.
3. This competition commences Tuesday 5th May, 2020 and ends at 11.59PM AEST Sunday on 19th May, 2020 (“Competition Period”). Only one Entry per person. Entrants will be able to receive additional entries into the competition. Late, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected responses will be deemed invalid.
4. To enter this competition entrants must:
Enter via our website sign up page or;
Facebook/Instagram sign up form
By entering the competition entrants agree to become part of the SIR the label database which is also available to ‘opt out’ of once they commence receiving email communication. If an entrant decides to opt-out to any of the above-mentioned ways of entry during the competition period, that entry will be deemed invalid.
6. The winning entry will be picked at random from all the Entries at 10.00am AEST on 19th May, 2020.
7. There will be one (1) winner in total (“the Winner”).
8. The Winner will be contacted via email on Monday 19th May, 2020. The Winner must then respond via email.
9. The Winner will receive:
$1000 wardrobe to spend at SIR the label’s online store. If winner drawn is from Australia or New Zealand winner will receive AUD$1000. If winner drawn is outside of Australia or New Zealand the winner will receive USD$1000. The Winner will be given the prize in the form of a gift card the via email on Monday 19th May, 2020.
10. The Promoter is not liable for any other additional costs associated with winning this competition or the prizes that comprise this competition.
11. If the prize remains unclaimed after 3 months of the winner being announced, the Promoter may deem that the winner is ineligible to receive the prize. The Promoter may conduct a Re-draw from all the remaining Entries at 10.00am AEST on 19th August, 2020 in order to distribute any prizes forfeited or unclaimed (“Re-draw”). The winner of the Re-Draw will be notified via email on the 19th August, 2020. The winners of the Re-draw must then respond back via email.
12. The prize is not transferable or exchangeable and cannot be redeemed for cash. The Promoter accepts no responsibility for any variation in the value of prize.
13. Entry into the competition is deemed an acknowledgement and acceptance of these terms and conditions.
14. The Promoter reserves the right, at any time, to verify the validity of entries and the identity of entrants. Proof of entry and identity will only be deemed as sufficient at the discretion of the Promoter.
15. If this competition is interfered with in any way or is not capable of being properly conducted due to any reason beyond the reasonable control of the Promoter, the Promoter reserves its rights to disqualify any entrant or to modify, suspend, terminate or cancel this competition, to the extent permitted by law.
16. The Promoter of this competition has the right to extend the closing date in its sole and absolute discretion.