International Services

SERVICES

DELIVERY

COST

Rest Of World DHL Express Shipping

3-5 Business Days

FREE

Israel & United Arab Emirates DHL Express Shipping

3-5 Business Days

FREE


PROCESSING TIME

Please allow 1-2 days for our team to pick and pack you order. Shipping timeframes are in addition to our processing times.

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.

Please note that once your order is on its way, we are unable to change the shipping address.

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

TRACKING YOUR ORDER

You can track your order via our shipping confirmation email and from your "My Account". If you do not receive your tracking details, please contact our team directly.

DUTIES & TAXES

Taxes and duties are calculated at checkout according to your shipping destination and itemised on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will paid at the time of purchase. 

ROUTE PACKAGE PROTECTION

Route Package Protection is a service that insures your order during transit, SIR. is not liable for any lost, damaged or stolen parcels during transit. Route can be added to your order at checkout. Route is not refundable.  

If you need to lodge an undelivered order, file a claim on their website at help.route.com.

GIFT WRAPPING & MESSAGE

All SIR packages are gift wrapped with tissue paper, SIR sticker and box. If you wish to include a personal note, please email info@sirthelabel.com immediately after placing your order.

Need help?

  • info@sirthelabel.com
  • +61 2 9191 0245
  • live chat