RETURN POLICY

Please note, due to recent NSW COVID restrictions there will be an additional 2-3 day delay in processing your return. 

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it back to us within 30 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:

RETURNING CONDITION

Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;

FLASH SALE RETURN TERMS 

Items purchased during our Flash Sale can only be returned for either a store credit or exchange. Orders placed before or after our Flash Sale event cannot have the discount applied to their order. This offer is valid on selected styles and colours marked with FLASH SALE | 20% OFF;

REFUNDS

Full-priced items are eligible for a full refund, unless purchased with Klarna;

KLARNA

Orders placed with Klarna are only eligible for a store credit or exchange;

FULL-PRICED

Full-priced items are eligible for refund, exchange or store credit;

SALE ITEMS

Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;

FINAL SALE

Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;

PROMOTIONAL CODE

Orders placed with a promo code that discounts the order (excluding our Welcome 10% Offer) are only eligible for a store credit or exchange;

SWIM

All swimwear must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered;

GIFT CARDS

Gift Cards may not be returned;

RETURN SHIPPING

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe. Store-credit notes are valid for 3 years from the date of issue.

We offer international return shipping for $35, please click here to purchase your shipping label. At checkout enter the address the item will be picked up from and once you finalise the order, our team will send you your shipping label. Please note that our Customer Care office hours are from 9am - 4pm AEST and not available over the weekend but will send your label as soon as possible. 

Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. SIR takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by SIR.

PROCESSING TIME FOR RETURNS

We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed. 

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team info@sirthelabel.com with your order number and images of the fault and we will work with you to resolve it as soon as possible. 

Please note that faulty items purchased from a SIR stockist are required to returned to the place of purchase.

Online Return Portal

Ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

Step 1

Item/s must be returned within 30 days of delivery.

Step 2

Item must be unworn with original tags attached.

Step 3

Items must be returned in their original packaging.

MY Items/s Match

Return Via Post

Step 1

Ensure your return meets the conditions of our policy.
Read Return Policy

Step 2

Login to the Returns Portal and follow the steps to completion.

Step 3

An email will be sent to you with returns address.

To Returns Portal

Reusable Post Satchels

Our post satchels are 100% compostable and can be reused for your return. Add SIR.'s returns address to the bag and reseal with the additional adhesive strip.

Need help?

  • info@sirthelabel.com
  • +61 2 9191 0245
  • live chat