You are currently shopping on our international website, shipping worldwide. All prices are in USD$, unless selected otherwise.

Taxes and duties are calculated at checkout according to your shipping destination and itemized on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are paid at the time of purchase and there will be no surprises or hidden fees when your order arrives at your destination.

For USA customers, purchases up to USD$800 will not incur any duties or taxes. Please chat to our team for further information.

You have 14 days from the date of delivery to lodge and return your order. For our full returns policy, please click here.

Returns within the USA are sent back to our USA location for a quick turnaround. International returns are sent back to our Sydney head office. Please allow 1-3 business days for our team to process your return once we have received it.

SIR. offers a welcome 10% off code on first purchases when signing up to our newsletter and joining SIR. loyalty. To redeem the discount, apply the code at checkout. Valid on full price SIR. product only. Discount is valid for 30 days from signing up.

We are currently accepting the below methods as payment:

• Visa 
• Mastercard
• Amex
• Paypal
• Afterpay (USA only)
• Klarna (USA only)
• SIR Gift Voucher 

We ship international orders via DHL express for fast delivery worldwide. You should receive your order within 2-4 business days. During busy periods, promotional events and sales there may be delays on the dispatch of your order.

We unfortunately cannot ship to PO boxes or hotels.

Yes, we currently have 4 stores. Details below:

Bondi Flagship Boutique
Address: 81a Gould Street, Bondi NSW 2026
Phone Number: +61 2 8000 8781

Claremont Store
Address: Shop 161 Claremont Quarter 9 Bayview Terrace, Claremont WA 6010
Phone Number: +61 448 750 820

James Street Store
Address: Shop RW4, 46 James St, Fortitude Valley QLD 4006 
Phone Number: +61 7 3472 9792

Melbourne Residency
Address: 1052 High St, Armadale VIC 3143
Phone Number: +61 429 796 902

Please email us at customercare@sirthelabel.com with your order number and style. Once we receive your request we will arrange a solution for you as soon as possible.

When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code.

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.

Yes! We are more than happy to extend your voucher/store credit if it is requested within 4 weeks of expiration.

If you need to change or cancel your order please contact our team straight away by clicking here.

We unfortunately cannot make any changes or cancel your order once it has been processed by our team, however we will do our best to assist if there has been a mistake.

Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Buy now and pay in 4 interest-free instalments every two weeks. Click here for more information.

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

SIR Gift Cards are valid for 3 years from the date of purchase. E-Gift Cards will receive an email notification with code to use at checkout, Physical Gift Cards will have code provided on the back of the card.

If you don’t have an account with us, you will need to set one up in order to use your credit note.

You can create an account here.

Fill out the fields and create a password. If it mentions your password is incorrect this means you have an account so you may need to click forgot password, which you can then reset and follow the prompts via an email notification. 

Yes, you can be! Go to the product you wish to purchase, select the colour and size and when the style is out-of-stock an email address field will appear. Once you sign up, you will be notified once we receive delivery.

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.