CHANGING OR CANCELLING AN ORDER
MAKING CHANGES TO AN ORDER
Unfortunately, we are not able to change the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product/s. To cancel your order please contact our team ASAP as all orders leave our premises at 2pm AEST daily. To contact please email firstname.lastname@example.org
CANCELLING AN ORDER
We accept order cancellation requests if you contact our team same day order has been placed and before 2pm AEST as orders are packed and dispatched daily.
Pre-orders are items that are not in stock currently but expected at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as the shipment reaches our warehouse.
For orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. Pre-order item/s will be shipped on the date advertised on description. No additional postage charged will be incurred in these circumstances.